Clear terms for managed-service cancellations, renewals and billing concerns.
Clients may request cancellation of an ongoing managed service before the next renewal date. A cancellation stops future renewal of the affected service after the current paid term, unless the client and DCHosting agree otherwise in writing.
Managed services involve reserved service capacity, administration and ongoing work. Once service for a paid term has begun, charges for work already performed or service already delivered are generally not refundable except where required by law or where DCHosting determines that a billing correction is appropriate.
If DCHosting is unable to provide a paid service and no reasonable alternative can be agreed, DCHosting may cancel the affected service and refund the amount attributable to the undelivered service.
If you believe you were charged incorrectly or paid the same invoice more than once, contact us promptly with the invoice number and payment details. Verified duplicate payments and confirmed billing errors will be corrected.
Custom development, migration, integration and other project work may have separate payment, deposit, milestone or cancellation terms. When separate written terms apply, those terms take precedence for that project.
Submit a support ticket through your client account or use the Contact Us form and include the relevant service or invoice number. Do not include full payment card numbers or card security codes in a ticket or contact form.