How DCHosting handles information used to provide and support our services.
We may collect information you provide when creating an account, placing an order, requesting a quote, paying an invoice or contacting support. This may include your name, business name, contact details, billing information, service information, technical contacts, support communications and information required to deliver a requested service.
Payments may be processed by third-party payment processors. DCHosting does not need clients to send full payment card numbers or card security codes through support tickets or email. Payment processors may collect and process payment information according to their own privacy and security practices.
We use information to provide and administer services, process orders and invoices, communicate with clients, respond to support requests, maintain account security, improve our services, comply with legal obligations and prevent fraud or misuse.
We may use service providers that support hosting, billing, payment processing, communications, security, monitoring or other business operations. Information is shared only as reasonably necessary for those providers to perform services for DCHosting or as required by law.
Our website and client portal may use cookies and similar technologies for authentication, security, preferences, shopping-cart functionality and site operation. Technical information such as IP address, browser information and access logs may also be collected for security and operational purposes.
Information is retained for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, meet legal or accounting requirements and protect the security of our systems.
We use reasonable administrative and technical measures intended to protect information from unauthorized access, loss or misuse. No online system can guarantee absolute security.
You may contact DCHosting to request reasonable assistance updating incorrect account information or to ask questions about how your information is handled. Some information may need to be retained for legal, accounting, security or transaction-record purposes.
We may update this Privacy Policy from time to time. The current version will be posted on this website.
Privacy questions can be submitted through the Contact Us form or the DCHosting client support portal.